13769 Main St #200, Lemont, IL 60439
MC# 598300 DOT# 1345616 +1 773-377-8721 Email Us

Truck Dispatcher / Customer Service Representative
Apply until: February 03, 2025

Truck Dispatcher / Customer Service Representative

At Road Legends, we're not just about transportation - we're about creating unforgettable experiences on the road. From logistics to customer service, we strive for excellence in everything we do.

Job Description: 

  • Booking loads on the spot market, acquiring rates from customers and brokers for those loads, and checking for accuracy (pick-up time, delivery time, weight, etc.);
  • Provide daily and weekly plans with the previously booked loads;
  • Dispatch the information to the truck drivers and follow up until loaded and unloaded (track and trace);
  • Following weekly targets (driver paycheck, gross revenue, the average per mile, etc.);
  • Acquiring detention and layovers when needed;
  • Resolving conflicts and communicating with truck drivers regarding all issues connected with their loads daily;
  • Daily communication with drivers and finding the best loads for them;
  • Monitoring and responding to emails and business chats promptly.

Requirements:

  • Effective Communication Skills;
  • Experience in the trucking industry (it is not mandatory)
  • Strong Organizational Abilities;
  • Problem-Solving Capabilities;
  • Effective negotiation skills;
  • Strong decision-making;
  • Customer-Centric Mindset;
  • Fluent English (both written and spoken);
  • Knowledge of MS Office and computer skills;
  • Detail-oriented;
  • Willingness to Learn;
  • Team-Oriented Attitude;
  • Able to work comfortably in a fast-paced environment;
  • Able to work a second shift.

What we offer:

  • Private Health Insurance;
  • Team Spirit: Join a close-knit team that values collaboration and teamwork;
  • Knowledgeable, high-achieving, and positive working culture;
  • Attractive, limitless bonus structure;
  • Comfortable working environment;
  • Playroom, table tennis, picado etc.;
  • Kitchen coffee, table soccer, etc.;
  • Learning and professional growth opportunities;

Don't miss out on this exciting opportunity to join the Road Legends team!

If these qualities describe you, and you’re excited about starting a new career in trucking dispatch, we’d love to hear from you!

 

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