
Truck Dispatcher / Customer Service Representative
At Road Legends, we're not just about transportation - we're about creating unforgettable experiences on the road. From logistics to customer service, we strive for excellence in everything we do.
Job Description:
- Booking loads on the spot market, acquiring rates from customers and brokers for those loads, and checking for accuracy (pick-up time, delivery time, weight, etc.);
- Provide daily and weekly plans with the previously booked loads;
- Dispatch the information to the truck drivers and follow up until loaded and unloaded (track and trace);
- Following weekly targets (driver paycheck, gross revenue, the average per mile, etc.);
- Acquiring detention and layovers when needed;
- Resolving conflicts and communicating with truck drivers regarding all issues connected with their loads daily;
- Daily communication with drivers and finding the best loads for them;
- Monitoring and responding to emails and business chats promptly.
Requirements:
- Effective Communication Skills;
- Experience in the trucking industry (it is not mandatory)
- Strong Organizational Abilities;
- Problem-Solving Capabilities;
- Effective negotiation skills;
- Strong decision-making;
- Customer-Centric Mindset;
- Fluent English (both written and spoken);
- Knowledge of MS Office and computer skills;
- Detail-oriented;
- Willingness to Learn;
- Team-Oriented Attitude;
- Able to work comfortably in a fast-paced environment;
- Able to work a second shift.
What we offer:
- Private Health Insurance;
- Team Spirit: Join a close-knit team that values collaboration and teamwork;
- Knowledgeable, high-achieving, and positive working culture;
- Attractive, limitless bonus structure;
- Comfortable working environment;
- Playroom, table tennis, picado etc.;
- Kitchen coffee, table soccer, etc.;
- Learning and professional growth opportunities;
Don't miss out on this exciting opportunity to join the Road Legends team!
If these qualities describe you, and you’re excited about starting a new career in trucking dispatch, we’d love to hear from you!